FAQ: Updating Threads After Poll Goes Live

Once a poll has gone live, the original author of a thread needs to edit the first post in a thread to change the thread type from Idea to Praise. This helps admins and other users tell live polls apart from suggestions. It will also be helpful to change the title to indicate the poll is live.

Unlike Get Satisfaction, users on Sprinklr can still edit their own posts after someone has responded to a post. Poll administrators can no longer edit posts.

This is an example of how to edit the first post in a thread once the poll has gone live:

Original Sample Poll Suggestion Thread

 

 

Hover over the three dots in the upper right hand corner. You should see Edit and Delete in a box in the right hand corner.

Click edit. You should see something like the following:

 

 

 

 

 

 

Edit the post:

1. Change the type of the poll from Idea to Praise. This will clear the Category and Topic.
   
2. Update the title by changing "Poll Suggestion" to "Live Poll"
3. Optionally add a link to the live poll.
4. Set the Category to IMDb
5. Set the Topic to IMDb Poll

 You should see something like the following:

Click the yellow Post button. This should save your edits. You should see something like the following: